ORDERS a. Please place orders correctly, provide correct address including street name postcode and door number b. Provide name and surname c. If possible provide mobile number for delivery purposes only d. Due to operations we can contact you anytime to discuss your order e. Inform us if you need any special assistance (sickness or disability) f. You can cancel your order any time except when item in transit then delivery charges apply g. Before placing order please see your location on our delivery map and ensure you are in our operations area
Delivery a. Buyer must be present when delivery taking place b. If buyer can not take delivery in person must give a name of person taking delivery on buyers behalf c. If buyer is not present and there’s no one to take delivery we can leave item in dry safe place (porch/back garden/garage) buyer must inform us in writing (email or web chat, text message) d. Buyer must sign for item when delivered e. Delivery information will be provided 48-24 hrs before delivery f. Our courier partners/our dispatch team will contact you directly on your mobile with delivery details g. Delivery details means delivery day and time, usually 3h slot, tracking link h. Tracking is generated 48-24hrs before delivery and its provided by DETRACK Proof of Delivery Software i. Delivery partner/our dispatch team will call or text you 30-45 min before arrival to your location on the day of delivery j. Make sure entrance/hall is clear when delivery taking place, drivers are not responsible for removing objects EASY SOFAS AND WARDROBES LTD do not take any responsibility if any damage acquired k. We do not use standard couriers therefore tracking will not be available when item dispatched l. We use specially trained transport company that specialises in heavy bulky goods m. We develop our operations to make sure you receive the best service and goods in perfect shape. We call it “EASY Warehouse to Door delivery service” which means your item doesn’t travel from one depo to another, instead the item is loaded in the morning and on the same day getting delivered to the buyer. n. Delivery time frame provided by marketplace partners may change and the buyer will be informed in advance. o. Wardrobes/Bunk Beds/High Sleepers Beds o1. we deliver to ground floor only o2. It is not a courier responsibility to take item to your exact location o3. delivery to a flats – delivery to ground floor only if you are in the first floor and above please infirm us we can assist, charges may apply please inquiry o4. delivery to a house – we place your item in safe place on the ground floor usually corridor by the main door if you require any assistance please inform us o5. Item must be checked and if any damages found buyer must inform us with in 24-48 hours after delivery o6. Mirrors must be check with a courier on the day of delivery p. Sofas p1. We deliver sofas to a room of your choice p2. Assembly not included and can be purchased as optional p3. Please make sure main entrance/hall/lifts are big enough to fit sofa please speak to us if you not sure p4. Delivery to flats – we will deliver to room of your choice please contact us if your building have no lifts or its temporary out of service p5. Delivery to house – we will deliver to room of your choice please inform us if you require taking sofa to upper levels
